Love it and hate it – ThredUp: Online Thrift Store Review

Update 1.5.18 Went from 2 stars to 1. I have two returns I need to do. For the first time the shipping label wasn’t included in my returns information, only the QR code for the materials I purchased. They don’t have live customer service, only a chat feature. I’ve attempted to chat someone for assistance about a dozen times over the last three days and have not received a response. I have over $100 worth of returns that I will lose out on because of this. Update 12.18.17 Went from 4 stars to 2 stars I’ve returned items almost a month ago. I have chatted into customer service multiple times with no response about where my credit is. Why have a chat feature if you don’t respond to it? I used to love this and had zero problems, but now I’ll be switching to The Real Real. They did eventually respond and my return was processed almost a full month after they received it. Previous review: I haven't sold anything to ThredUP, but I've bought A LOT from them. The description of most of the clothes is usually spot on. Sometimes they describe something as being qualified for "the basement" but I have yet to find out what that means. I've looked all over their website and can't find what that means, but I assume it's a product in pretty poor condition. Returns are both great and a pain in the neck. They give you plenty of options and I've never had a problem getting my refund or store credit...but they take a long time to do it. I often return for store credit since I buy from them so much. They wait for the product to get back to them, and in my experience it takes a about a week even though I live one state over from where it's going. Once they receive it, it then takes another 5-7 days for them to put the credit on your account. I wouldn't care about this timing so much, but your shopping cart expires every 24 hours. So, I'm literally waiting to hit purchase once my credit hits, but often times when I do several things have been moved out of my cart and are often already purchased by other people or in their cart. When things are moved out of your cart, and haven’t been purchased by someone else, sometimes it's hard to re-find the item unless you marked it as a favorite. I'll often un-favorite and re-favorite something if it's something I intend to purchase soon just so I can find it easily. Another bug is that with favorites you can sort by what’s currently a favorite or something that you marked as a favorite but is no longer available. Sometimes it’s things I’ve purchased. I think it’s safe to assume that if I’ve purchased it that it can be removed from favorites because if I return it I won’t want to buy it again. Also, I do like that they keep your favorite items marked even though they’ve been sold just in case they get returned, but I would say if it’s been sold for 30+ days, it’s not finding it’s way back so it’s ok to remove from the favorites automatically, but instead I have to go in and manually un-favorite something. Additionally, it would be nice to be able to sort my favorites by type of clothing (skirt, pants, shoes, etc.) but you can’t. Other than that, love not spending a ton of money on great clothes! I mostly enjoy it, they just have a few bugs to work out!
Review by Highscores? on ThredUp: Online Thrift Store.