Great Prices, Not So Great Service – ThredUp: Online Thrift Store Review

I got an awesome dress and blazer for a steal on thredUP and paid extra for expedited (2-3 days) shipping so it would arrive with enough time to get it cleaned and pressed before an upcoming job interview. It’s been 5 days and I’ve not received my package but things I ordered two days ago with standard shipping from another store are already here. How does that work? I get that it’s holiday season, but don’t tell someone they’re gonna get their package on the 28th only to find the tracker now says it won’t arrive until January 2. What did I pay extra for then? I tried contacting customer service about this but have heard nothing back. Like I said: great prices, not so great service. Update: I had reached out to customer support using their in-app chat on Saturday December 30. It’s Wednesday January 3 and I’ve received zero response. I did get my package on the 2nd, but the fact remains that I didn’t receive it within the 2-3 days I paid for and customer service is unresponsive. Love the clothes, not thrilled with the service.
Review by FirebornDuchess on ThredUp: Online Thrift Store.