Bah humbug!! – ProFlowers: Delivered Fresh Review

This must be Proflowers slogan. Ordered flowers for our mother every Christmas Day for ten years. This Christmas was no different until we found out that the flowers aren’t delivered - the order had been cancelled without any notice and no explanation! When we tried to have the order re-shipped, they wanted to charge us a higher price for the flowers and an additional shipping charge above what we had already selected. Customer service was completely non-responsive and very poor. When I asked to speak to a supervisor, they said none was available (really?!) They’ve offered to call us back in a few days to discuss - some help that would be. After many years of 8-10 orders a year, ProFlowers has lost a customer!!
Review by ProFlowers No More on ProFlowers: Delivered Fresh.