Cannot Schedule a Service Call – Customer Service by Whirlpool® Review

This app is not able to schedule a service call to my home. Issues: 1. I entered my profile and registered a product. The model number and serial number include spaces on the appliance. I entered them as-is, and received a vague error message on the app (“...something went wrong...”). Duh. I re-entered without spaces and it worked. The app should deal with that, not the user. 2. When I requested service, the app directed me to a browser and did not transfer any of my profile and product information to the browser. I tried to copy and paste the model and serial numbers into the browser form, but I could not find previous products in my profile. Weird. I had to go back to the appliance and re-enter the model number and serial number to proceed. So much for mobility. 3. After filling out all form elements (even non-required Special Instructions) in the browser, I could no proceed upon submission. I received no error message. The page just refreshed. Frustrated. 4. I re-opened the app to see if I was missing something obvious. I found a link to read News. Right — I wanna read about “Getting the Most Out of My Water” instead of fixing my appliance. Nice insult. 5. The app offers no location-based service search (“nearest provider list”).
Review by Luke Barton on Customer Service by Whirlpool®.