Not impressed with customer service. – Bookmate. Listen & read books Review

I was excited to use my free Trial. Read a book I had been dying to read for quite some time. It wouldn’t let me stop the subscription to renew after the month without stopping my free trial so I left it alone. I finished the book I wanted to read and didn’t use the app much after that. Forgot to cancel the renewal since I hadn’t been in it, which I stated to them, and when I messaged them the SAME day that it renewed, they denied me a refund since “their rules don’t allow it.” No where in their FAQs does it say anything like that at all or anywhere else that I could see. I won’t recommend this app to anyone. Might as well just go buy the books if you’re going to get charged $10 every month and their “customer service” isn’t very customer oriented. Make sure you cancel in time otherwise they won’t do jack to help you out.
Review by lalup44 on Bookmate. Listen & read books.