Customer Service – myAT&T Review

Terrible experience with ATT right now, I have called and spoke with 3 different people and my issue is still not resolved. My father called and was told the issue would have to be resolved tomorrow. I have been a loyal customer for 15+ years and i can’t understand how none of your support staff could figure out the issue and none of your support staff can figure out where and how someone, i don’t know, changed our address, changed the authorized users of the account and deleted all of our phones from our account. This is the worst experience i have ever had with your company and if my issue isn’t resolved tomorrow by 9am, i will cancel my service with your company and go to a company that can protect our private information and has better security for this type of issue. Let me also mention that none of your representatives think that this is a fraud issue, it’s a fraud issue. Someone is using four information to have a phone and your company is doing nothing about it.
Review by Kiki5688 on myAT&T.