Worse and worse over time update – Uber - Request a ride Review

From the truly appalling GPS directions that send drivers on foolish paths, to the latest innovation of giving the trip to a driver that still has not finished another trip, the designers of this app have done a disservice to the brilliance of the original idea. Now when you look at the app and see ten cars just minutes away, don’t believe the lie. Once you request the car, the app does not give you one of those many available cars, but instead someone who is much farther away and not finished with a current fare. Never used to be like this. No longer trust the App. Did they lose all the good designers? Or is customer experience simply no longer a priority? Definitely will start looking at Lyft to see if they can do better. Don’t know if they can, but Uber has lost any loyalty it built over the years. Update: once again Uber shows disdain for customers, assigning trips to drivers who are far away and not done with a previous trip. Driver then cancels forcing rider to start over with another driver far away. Can’t fathom why Uber isn’t losing customers and market value hand over fist. Awaiting next decline in quality, hopefully it will kill inspire competent competing services.
Review by ErikJaffe on Uber - Request a ride.