Need to improve customer service – Lyft Review

This used to be a good app until drivers started choosing their destinations. Multiple drivers have left me and charged me a no show fee. Even when I was right there! It has started becoming what taxis were before. Mind you, I usually wait for at least 10 mins for the driver and when they arrive, they would tell you they’re not going to that location and just leave you without canceling the ride. Lyft would likely reimburse you the $5 no show fee but would not compensate you for all the troubles you went through. They will claim that these drivers are not employees and that they can do whatever they want. So much for service!!! Using Uber since they’re trying to make it right. Lyft is going down the drain.
Review by Jade389 on Lyft.