Returning to paper tickets – Amtrak Review

This new upgrade is nearly unusable. I'm returning to printing paper tickets which has suddenly become faster, easier, more reliable, and less stressful than using an app. Where to even begin... the UI is a cluttered mess, requiring an absurd amount of scrolling. It used to be possible to see relevant information at a glance and access it with a tap. This design change would only have been marginally terrible, except that the developers have chosen to implement non-standard UI buttons that are activated whenever you stop scrolling and your finger just so happens to be over a button. After accidentally tapping a dozen buttons and royally screwing up what I was working on while simply trying to scroll, I gave up in frustration and used the website. Pulling up tickets for the conductor to scan is difficult to navigate to, requires multiple taps, and is surrounded by other useless UI garbage. This is no good when I'm in a rush and have my hands full. And where's the feature that automatically brightened then screen when displaying a ticket? I keep my phone screen dim to save my limited battery life on a long trip, and from experience the scanners will not be able to read the QR codes. Amtrak - I realize the allure of building a fancy new app from scratch. Someone in upper management got to spearhead this project and felt really good about themselves. But you have created a fundamentally inferior experience that does not serve your passengers. Please take what you've learned from the previous app and build upon its successes, rather than throwing it in the garbage and making things needlessly difficult for your customers.
Review by mrbinary42 on Amtrak.