Terrible upgrade – Amtrak Review

The old version of this app worked fine. The new upgrade is very bad. It is less functional and has at least 2 serious bugs. The reduced functionality is largely due to lots of clutter and useless information. For example to look up a reservation you now have to scroll through a long list of junk to get to the very bottom of the front page; being on the bottom of the page makes text entry of information hard due to scrolling issues. Just plain annoyance for a basic and important function. Was this tested on actual users? Was this done on the cheap? Definite backfire. 2 bugs: 1. The “Done” button is iffy. Most apps have this standard thing where you hit dine on a sub page and it takes you back. Rather than using the standard iOS system provided done button on upper left, the app developers made their own on upper right. Usually it doesn’t work but sometimes it does. When it doesn’t work (60% for me) you are forced to quit and restart. Very inelegant. 2. Most of the time you enter your reservation info and it finds it fine. But sometimes it just refuses to do so. It will either do nothing or simply reboot the app. And this is for an existing reservation that is paid and for which I got an email with confirmation. The old version said something like “wrong reservation number “ or “can’t find your reservation” or the like. This upgrade is silent and then suicides. Very bad. Can we have the old version back please?
Review by telesthetic on Amtrak.