Worst CustomerService...no clue what’s going on – Currents Review

I’ve been dealing with Google FO CS for almost 2 mos and they have no clue what’s going on. The technician/company that has been hired to install the home service/installation says they came by 3 weeks ago and will report to google work had been done and then proceed to next step. As the middle man to both sides, they don’t communicate and keep sending me pre-written responses to CS inquiries, then they both stop communication w me the end-user. They use their pre-fabricated responses that are supposed to sound intelligent, but have no real meaning when it comes to my issue. They have contracted out their technical work and are in no control of the work and then ultimately have no control over the CS or timeliness of their services being installed. I will not be using Google Fiber bc of this.
Review by Tealpill on Currents.