One sided app – Grab: Taxi Ride, Food Delivery Review

Generally works pretty well but big criticisms: 1. Once you request a ride, you cannot cancel while the search function runs without getting on their sinner’s list. And the search function is often really long: 2-3 minutes while it searches and searches. 2. The indicative time is often way off. It will show a bunch of cars 3-4 min away, and then some driver 15 min away accepts. And then you can’t cancel without getting on the sinner’s list. See #1 above. 3. They let drivers who are still dropping off a passenger accept your request. So it takes 15 min for them to show up, not the 4 min indicated on the request page. 4. The Grab drivers can cancel without penalty. I was just at Changi airport and had two drivers accept and cancel. Just like that.
Review by Cancel functiom stinks on Grab: Taxi Ride, Food Delivery.