App crashes cost me money. ?? – Victoria's Secret—Bras & More Review

The app crashed on me just as I placed my order, which was $53.00 on my VS credit card. When I opened the app back up, I saw I still had the items in my shopping cart. Obviously thinking it didn't go through I placed that same order again. When I went to my 'purchased history' my card got charged twice for the same items. When I went to the live chat to see if one of the orders could be cancelled due to the crash, they told me they could not cancel the second accidental order or the payment. What kind of bull is that?! I don't want double the items & now I'll be charged more than $100. If I return the second order to my local VS store will I be getting my money back? This has been my third purchase using the app and I'm thinking; never again. Might as well just go in store.
Review by GenGoheen on Victoria's Secret—Bras & More.