Terrible app for a terrible company – Hotwire: Last Minute Hotels Review

This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Review by Dmpyle on Hotwire: Last Minute Hotels.