Many 1 star ratings now I know why. – Skurt Review

App has its pros and cons. Pros is it is convenient. Cons is the fees and prices. 11.99 delivery fee and $11 plus in taxes and fees depending on your initial total. Cheaper to use Toro App or rent a car from a rental company. Just saying... Customer service. Not the greatest. I got a car that stalled on me on the High way and surface streets constant and when reported it to Support, they said I will then have to place another reservation, paying for another car while they review the other car. Meaning there’s no possibility I would get refunded. I suggested crediting my skurt account for the total amount of a new car and I would be more than happy to rebook or even just send out another car. They refused. Management then came on Support and offered $25 to rebook. Thought that was thoughtful but still I would be paying $35 yet for another car to then have to wait to be refunded and that’s not even guaranteed. Though to the regular consumer this may be ok, but when people are tight on money it puts them in a bit of a bind. I never asked for a credit due to getting a bad car. I simply wanted it swapped out, no complaints just thought it would be simple. The ok experience aside from the bad car went to worse dealing with customer care. Coming from a startup company, I think this company is a great idea but will lose out to its competitors due to the lack of customer service.
Review by Ambrizzle7 on Skurt.