Can't read my books I paid for – Kobo Books Review

Informed me about audio books, logged me out, and I haven't been able to login since. Emailed the address on the "Uh-Oh" page. Received an email back that it's no longer a working email. Chatted for 10 minutes with 24 hour care and received email instructions on different things to try. None have worked. I emailed the email I received and no word back in 48 hours.
Review by KellyBLV on Kobo Books.