No clinical awareness – DrChrono EHR / EMR Review

There is clearly no one on their staff with a clinical background. We recently found out by accident that they made a change which allowed clients to see their progress notes through Onpatient without informing us. This is potentially very harmful to patients and the clinical relationship, and completely unethical. When we notified them their initial response was that we should follow their blog to stay informed of changes!! After several more email exchanges we received an apology but I have no confidence that they really take seriously the clinical implications d if something like this. We've had numerous issues with them over the years but this was the worst. If you're shopping for EHRs I'd look elsewhere before your who office is committed to a system.
Review by Mrsangryflower on DrChrono EHR / EMR.