White block fail – Castle Clout Review

I love the game so much I have downloaded it from the App Store more than 100 times. The problem is the white block appears if you take too many turns on a higher level or take too much time in between levels because at the next level the white box appears. Help took 7 days to respond and the solution was to download the latest version( which I have already) no help
Review by nurseshaun on Castle Clout.