Booking through the app is awful and long cust svc wait time – Hotwire: Last Minute Hotels Review

I love Hotwire and have booked many hotel rooms successfully through their website. I was leery to use the app but received an email for $15 off if I booked through the app. So I found a room and booked it then got an error that my transaction could not be processed and my card would not be charged. I reentered my credit card information and got the same thing. Then I saw two pending charges on my credit card. I called customer service and after being on hold for ONE FULL HOUR, the woman told me that the charges should drop after 48 hours and that she can't apply the coupon code since it's only through the app. Saving 15 stupid dollars was not worth the aggravation or an hour of my time. Will only book through the website now.
Review by TheWal82 on Hotwire: Last Minute Hotels.