Don't waste your time – Hotwire: Last Minute Hotels Review

Awful experience. I am extremely dis-satisfied with customer service and the overall interaction with Hotwire today. I have previously used Hotwire with no problems. This time, I booked 2 rooms and was not given any options of non smoking or number of beds for the second room upon confirmation. The hotel attendandant and I called customer service for support. I felt embarrassed and frustrated with the customer support team. I spoke to Mark and Carlos. Instead of trying to accommodate the hotel and the customer, I was on the phone for 40 minutes while my family waited in the car for a resolve. Mark and Carlos were polite but ineffective with helping us. This is my first time seeking customer service help. It will be my last time as a Hotwire customer. There is always a way to help the customer. The support team agreed the website was not clear, there is a broken system and it is obvious there is a communication breakdown. Even with that, I did not receive satisfactory support.
Review by ciscomartinez on Hotwire: Last Minute Hotels.