NO TECHNICAL SUPPORT! – Wahoo RunFit Review

I purchased the Wahoo Tickr to run the Wahoo application RunFit. The application downloads but will not boot up. I click the icon, the screen goes black, and then returns to the icon. Wahoo cites the iPad as compatible under its “Compatibility” listing: “Requires iOS or later. Compatible with iPhone, iPad, and iPod touch.” My iPad Air II is running iOS 10.3.2, the latest iOS version. I called Wahoo Technical Support numerous times over several days during their published support hours ((M - F) 10am - 7pm EDT) and could not even get anyone to ANSWER the phone! NO TECHNICAL SUPPORT.
Review by Lost and need directions on Wahoo RunFit.