Harvard Business School Case Study in the making. – Edison Assistant Review

This was once an extremely useful service, that I happily paid for. I became nearly dependent on it in about a week. And then... they imploded. One update that was so poorly executed that customers, like me, were unable to access the app at all. Moreover, they don't even show that I ever had an account with the service. Needless to say, I'll be working with AMEX on a refund of my subscription and I'm actively looking for a replacement. It's a shame. A great app, ruined, and it's not clear to me that the company will recover.
Review by driver9i on Edison Assistant.