Updates – The Ritz-Carlton Hotels Review

The app has vastly improved since my last review. The hotel actually contacted me to solicit my feedback directly and they seemed to bake some of my recommendations into the new version (they also did not ask me to write this review). Excellent customer service and much stronger app. Here was my review from 2.0: In this version, I can't check out on mobile because when I go to guest services and pull up my hotel, it shows an old reservation for the same hotel, not my current one. Please fix this so that I can check in and check out! Also, why can't it just pull up guest services for my current reservation? I don't want to enable location services, but shouldn't have to select the hotel each time either... it should be smart enough to know which hotel I probably want guest services for at the moment.
Review by eschwartz23 on The Ritz-Carlton Hotels.