Love the app, hate the icon & support – Inlivo: Healthy Eating Coach Review

I've tried all the major fitness and nutrition tracking apps and this one is by far the best. That being said, when they changed the logo to lady abs (which is annoying in itself) I sent the company my feedback telling them I really didn't like the change. Usually I don't care about stuff like that, but in this case I think the change is problematic - "I would rather not broadcast out to the world that I have an app I'm using to lose weight. A simple icon is so much more appealing, discreet, and not to mention shaming for the many users who do not appear to be in great health yet." The response I received was totally condescending. "We understand how a “simple” icon would be more appealing to you... However, not sure why you would be ashamed of others and the fact that you’re trying to lose weight. Remember, the only opinion that matters is the one you have about yourself. Our goal here is to inspire and motivate you to take action and get the results you deserve, and be the best version of yourself (mentally, physically and emotionally)." I'm not ashamed of others or the fact that I'm trying to lose weight. Does that mean I want abs on my home screen for the world to see in an instant? No. That's my private business. The fact that they suggested that it's me who is actually ashamed and somehow missing the point if I'm not inspired by the generic white girl abs icon is insulting. Every other icon on my phone looks like an icon, not a photo. There's a reason for that. It is so much simpler and quicker for the eyes to locate a two color image than a multicolor photo. I actually haven't used the app since I got that email response. But I paid $60 for it so I'll be damned if I let it just sit there and not use it. Like I said, the app itself is great. The design & support team - not so much.
Review by MommyLeahK on Inlivo: Healthy Eating Coach.