Ap looks nice positives stop there – Directed SmartStart Review

The ap looks good and operates as it should however the equipment to support the vehicle is not worth the time and effort. Viper/direct smart start went through a short notice "upgrade" to their cellular systems. This "upgrade" essential disabled my system because the new cell carrier does not cover in my area. The system worked great before the "upgrade". The fix suggested by the company was for me to buy a new unit and renew my contract, they gave me a coupon, cool, but I have a year left on my contract so I'm essentially out $100. I will not be renewing my contract and will look for a different service. Bottom line not impressed and very disappointed in such terrible customer service. It doesn't help he "upgrade" occurred when he temperature was at -25 degrees ambient. Sure would have been nice to have a remote start:(
Review by ModelA56 on Directed SmartStart.