Upgrade does not work – FitDay - Free Diet and Weight Loss Journal Review

I paid for the premium upgrade and the features never became unlocked. I now see from reviews that other users have had the same issue. Has anyone figured out how to get a refund? I'm very disappointed because I had been using the FitDay website for years and entering data which is all now hidden because the app tells me I don't have premium access even though I have paid for it multiple times!!! Horrible app. Update to my review-any attempts to contact FitDay come back as message undeliverable. They charged me not once but twice for the upgrade I never received. This should be illegal.
Review by saritaamore on FitDay - Free Diet and Weight Loss Journal.