Decent, but poor support – Infuse Pro 4 Review

Infuse could be great, if its programmers wanted it to be. Its quite serviceable as it is now, but it's bugs are annoying. If you want to download metadata about the movies and shows you have, Infuse is happy to do that. And if you don't? Tough! The program has a switch to turn that off, but it doesn't work. Name your files in a format that's similar to what the program uses when it's looking for metadata, and it will download metadata anyway, and put in wrong descriptions and images for your files! True story: the program's support team suggested that I just rename hundreds of files instead of them fixing their bug! So now I have a 1970's Columbo TV show that has an image and description from a 1940's movie. I don't want that, but the app refuses to turn off the metadata collection, and the developers refuse to acknowledge the bug. I have this problem regularly with all sorts of files that are on my NAS, even when those files have their own cover art, Infuse ignores it. If you don't care about that type of annoyance and a support team that puts the onus on you to work around their bugs, you might like this app. It's quite useful. It's just not polished and professional.
Review by BTarver on Infuse Pro 4.