Good idea except their responses are lies – BOS:311 Review

If you submit a report (which I've done many time for various things like litter, traffic signals that are broken, etc), you get one of two results: 1) the report stays open forever and it seems to get forgotten 2) the report gets closed, and they give some pre-written response for why and then add some stock photo to the case. Sometimes the stock photos show people picking up trash on a street which is clearly a different street. Sometimes the photos are just logos. The problem with the closed cases (#2) is that whenever I check those locations for the fix, it's still broken. Has the litter been removed? Nope, still there. Has the traffic light been fixed? Nope, still broken. And yet they write these responses as though they've provided you this amazingly quick public service. I'd rather have the case stay open longer and the problem actually get fixed rather than you lie to me to make it seem like you're working double time. The concept is good. You just need people who actually care about the solutions to be in charge.
Review by iLIKEqrCODES on BOS:311.