Unreliable app with terrible text editing features – Evernote - Notes Organizer Review

I have been using Evernote for a few years for pretty basic, personal stuff. I was able to overlook the phone app's inability to format text. The app is clumsy, inefficient, and inconsistent if you want to add bold fonts, bullets, indents, etc. Plus, the phone app doesn't allow the same text editing features as the web app, such as adding text color. The web app works beautifully, so I was able to live with these shortcomings, however frustrating they were. But this is a review for the phone app, not the web app. But recently, I lost content in one of my notes -- a note I've had for a couple years and added to consistently over those years, organized perfectly to meet my needs, and relied on for my day-to-day. The note itself wasn't deleted -- all but the first bullet point is inexplicably gone. I checked both the phone and web apps, and it was just gone. I tried to go through Evernote's support site to troubleshoot, which ultimately instructed me to submit a ticket. Now, I'm not an idiot. I work for a software development company. I usually can find what I need on a website, no matter how disorganized or woefully not-user-friendly it is. I CANNOT find the email address or ticket submittal form to contact these people. It just keeps sending me back to the troubleshooting page, which basically just tells me to contact them, but doesn't tell me how. I'd love to contact them. I'd love to get my note content back. I'm very disappointed in Evernote. I loved this product. Not any more. I've lost faith in their ability to maintain my notes, as well as their ability to provide customer service.
Review by Sarah note taker on Evernote - Notes Organizer.