Horrible – Southwest Airlines Review

Twice, this app has failed to book a flight. Both times, I had to book through the Southwest website. It defeats the purpose of using this useless app. To get flight status, even when logged in to the account, the app asks for the flight confirmation number, first name, and last name in order to "retrieve reservation." This app needs some serious work. Southwest, are you listening to your customers?
Review by R_Gtz on Southwest Airlines.