Horrible App – Amtrak Review

Compared to other apps I use for travel, this is atrocious. Yes, it looks fine. But for the mere fact that in order to get my ticket AFTER I’ve logged in I need to provide a reservation number and email/phone, I’d give it a ZERO. This is a UX question. I’ve provided you my info, you recognize me, my points, tickets, trip history, everything should be there a tap away. I shouldn’t have to log in additionally to get that simple info. That’s the whole reason I’m using the app! Think about it, I’m on my phone. The ability to toggle back and forth between the app asking for my reservation number, and the pdf in my email with the reservation number is a PITA. Now I have to copy the reservation number and go back to the app to input it. God forbid there is an extra space. Why am I doing this anyway, I ALREADY LOGGED IN. Thank you Lord, because I can add the ticket to My Wallet and I won’t have to go back to this POS for anything. If I could send the pdf directly to My Wallet, I’d never use this.
Review by Peeveduser20016 on Amtrak.