Great concept, horrid execution – GAIN Fitness Personal Training - 1 on 1 Instruction & Coaching from Expert Certified Trainers. Review

I've been using the Gain Fitness app with my personal trainer for about 9 months. When it works, it's amazing, because I get a custom built workout that I can do on my own and the workout guidance, voice-overs and exercise videos are great. The problem is that the app is horribly buggy. About 25% of the time, I can't get my workout due to some technical problem with the app. It also fails 75% of time to allow me to give post-workout feedback to my trainer. I've reported this bug repeatedly, but it hasn't been fixed in MONTHS. That's the final problem - no customer service and no responsiveness from the company. If there were another option like this, I'd switch in a heartbeat to eliminate all the frustration.
Review by whocaresanyone on GAIN Fitness Personal Training - 1 on 1 Instruction & Coaching from Expert Certified Trainers..