Works Poorly – Flywheel - The Taxi App Review

I really hoped this app would be good because supporting licensed cabbies seems like the ethical alternative. But it worked poorly - at least in Portland OR where I tried it. It gets one star because cabs actually did show up. But: 1. The app does not update the estimated arrival time, nor refresh the vehicle tracking map. 2. Even AFTER I arrived at my destination, Flywheel still indicated cab was on its way to get me; there was no way to refresh.  The only alternative was to "Cancel" the ride, which was disconcerting. 3. Though Flywheel texted me reminding me to rate the driver, there was no way to do it. No rating dialog came up, and there is no ride history in the app. 4. There was no way to adjust the tip after the ride. No dialog, no menu option. 5. The guaranteed $5 tip dialog at time of request is manipulative and annoying.  It seems to imply that cabbies might not accept my request if I don't click “yes”. Since I was in a hurry, I opted into the guaranteed $5 tip but I regretted it later because some of the drivers were terrible. 6. There is nothing you can do to report bad drivers. One guy drove two full city blocks while typing into his GPS, scaring the s**t out of me.  Another driver claimed I was supposed to pay him in cash  because he "didn't have the kind of contract with Flywheel that paid him automatically". Such behavior should get a driver blacklisted or warned, but there is no mechanism in Flywheel to report it.
Review by PhilipEmanuel on Flywheel - The Taxi App.