Horrible!! Don't waste your money! – Washio - On demand dry cleaning and laundry delivered Review

I normally don't write app reviews but they are just such a waste that I want to warn people! First of all, their app doesn't mention any restrictions, so I sent in 3 Dry Clean Only items that I have never had an issue with at any dry cleaner. It was a leather jacket, a faux leather jacket and one curtain. I had never used Washio, so I'm not sure if the guy who picked it up followed normal protocol but he never asked what items I was giving them. Then the next day I received an email saying that they do not clean leather or faux leather jackets because of a risk of cracking. I've never been told that before by a cleaner but okay. It also said that means zero items would be cleaned so I emailed him back asking about my curtain since that wasn't mentioned. And I received an email back saying that they don't clean curtains because they don't have a machine big enough. But seeing as their app said they clean large blankets and duvet bed spreads and other household items such as this that makes no logical sense. I think they just realized I'll be under their $30 minimum and don't want to do it. If you have such a large restrictions to what you will clean you need to mention it in your app or have the people pick up the clothes ask what you're giving them! Now I have to wait 2 more days to get my stuff back and will have to take it somewhere else... What a joke! Horrible way to do business.
Review by Mariad139 on Washio - On demand dry cleaning and laundry delivered.