Pure garbage – Washio - On demand dry cleaning and laundry delivered Review

I've used Washio several times and while the started out great, they've taken a sharp turn for the worse. A couple orders ago they shattered a button, which is no big deal, so I asked them on the next order to repair it using one of the spares. Instead of doing that, they simply removed the button and managed to damage the buttons on 4 other shirts. I texted their support to complain, but they texted back that I have to email the complaint with pictures, etc. Well, I got busy and didn't get around to emailing for several weeks. It turns out you have to send that email within 7 days of receiving the order or else you're SOL (which was never mentioned in the text). Another hidden charge is the $30 minimum. Instead of hitting you with a reasonable fee to recoup their costs, they just arbitrarily make your order $30 no matter the size. Speaking of costs, they've gone up significantly. They also started making their drivers dependent on tips. Oh, and their 30 minute window is just an estimate. Don't be surprised if your driver shows up early by 10-15 minutes (they don't tell the drivers the actual window, so not the drivers' fault). If their margins are too thin to repair a few buttons and pay their drivers a decent wage, and have less flexibility than a local cleaners (when convenience is supposed to be the big draw), then I don't think this company is long for this world. Use at your own peril.
Review by 9thANGEL on Washio - On demand dry cleaning and laundry delivered.