Disappointment – Big Bus Tours Review

Unfortunately we had a horrible experience with the bus tour we signed up in New York City. We signed up online, got to the pick up location only to have to wait over an hour and a half for even the first bus to arrive. We did not get on and had to wait another half hour all the while a different bus company drove by about every five minutes. After we get on the bus we learned it was the wrong one. We got in the correct line only again to be told it would be at least an hour wait until the next bus. We were told by the attendant we could try the next stop. We got directions and headed in that direction. No bus and no bus helpers were found anywhere. We had to stop in a hotel to get help and directions. After another frustrating 40 min of walking to try and hunt down the next stop we finally see more bus attendants. We chase down a bus and yet again were told wait for the next one despite no one being in line this time. We finally got on. Worst experience of our trip to NYC and I have to be honest I am making it a personal mission to tell anyone going there not to book your bus company. However one of the bus drivers, JP on the red route was amazing
Review by For sissy on Big Bus Tours.