Broken App and Terrible Customer Support – Babybug Mag: Read along Review

This was one of my toddler's favorite apps and we used it several times a week to read charming interactive magazines, free because we also have a print subscription. Then I got an email from them telling me the app had changed and to log in again. Now it doesn't recognize subscribers, all our downloaded magazines are gone, and those that are viewable lack interactive features. I called their supposed tech support and after a long time on hold someone clueless came on who didn't seem to understand what an app was. I tried their online tech support. For the last 3 months they have written me every few weeks telling me that they changed my password and I should be able to log in now. I was always able to log in, so my problem is still unresolved. They also keep marking the case as Resolved, which it is not. The last time they wrote me and actually said: We can't fix your problem, we'll try to get tech support to keep working on it, but in the meantime, here, we've changed your password for you, hope that helps. Argh.
Review by ejg25 on Babybug Mag: Read along.