Quick rides, terrible customer service for app support – Flywheel - The Taxi App Review

When the app works, it's seamless. And I've never waited longer than 5 minutes for a cab. But when the app doesn't work, customer service is a disaster. The company is non-responsive, the troubleshooting is so bad it's laughable, and the customer service clerks mansplain and make infantilizing suggestions. Response time major needs improvement. They need to keep track of customer information better, and not send the same form email repeatedly.
Review by thisismissrussell on Flywheel - The Taxi App.