Bought a class and can't use it – Global Cycle Coach: Your In-Door Cycling App Review

I downloaded Cycle 40 min Level 2b with coach Anthea. I was looking forward to coming after work and get on my spin bike and home. The class appeared to be downloading but it never did. I contacted customer service after 3 different attempts to "restore" the download. Needless to say, they told me to do the same thing. I tried a few more times. Nothing. Then I deleted the app and re-downloaded it, and tried to restore my purchase once again. Nothing. It's useless and I have asked to get a full refund already and they keep ignoring my request. This app is completely useless as well as its customer service. Don't wate your time.
Review by raamastu on Global Cycle Coach: Your In-Door Cycling App.