App needs improvement – DRYV - Dry Cleaning & Laundry Review

Easy to set up a pickup but app does not have much other functionality. For example, cannot: 1. Reschedule pick up time. Forced to cancel and redo entire order 2. No readily available or direct link or contact for customer service 3. No confirmation of coupon code 4. There is an automated text message reminder of time but No text message when driver is on their way. I got a text message 5. My pickup person barely spoke English and did not understand all of my questions. Not good service nor good face for the company. The Washio app does all of those things and also shows a map of where the drivers are.
Review by TalyGlaubach on DRYV - Dry Cleaning & Laundry.