Have to work at it but it is solid after that. – Platinum App Review

We have 26 powered duet shades in our home, with five rooms and six scenes. We have them programmed to simultaneously close all west facing windows in three rooms for sun protection, and then open again 25 minutes prior to sunset. Out of the 9 west facing windows across three rooms, occasionally one will not operate - it seems to just miss seeing the close command, But I would say that 98% of the time it operates perfectly. When I recently added another scene for the four south facing windows to do something similar, I encountered a problem in that when one south facing window was commanded closed by the app, an unrelated window would close also. Calling Customer support got me right through, and they suggested a “hard reset” on both of these window shades. First delete the shades from the app. Hold the shade manual button down for 10-15 seconds until two jogs of the shade took place. Note on the first jog the shade will stop moving, but keep holding the button down until the second jog takes place. That will wipe out programming for that shade from the hand-held or wall switch. Then add the shade back into remote / wall-switch, and add the shade back into your room within the app. That solved the problem. I have to recalculate sunset every 2-3 weeks within the app, but other than that I am very satisfied with the product. Note our bridge is centrally located to the house, and have found I need two repeaters to reliably reach the most remote shade locations. I did note they have a new product to replace the platinum app that is not compatible with my current shades. Phone support says they will continue to support the older version of shades, but they could not speak to anymore software updates in the future.
Review by Dick R on Platinum App.