Glitch in app double deducts account – MyFlex Review

My family was excited when this app was first announced. However, this initial excitement has quickly dissipated as we've experienced server delays that keep us from uploading receipts. Recently, the app has been running receipts loaded for "verify benefit card use" as claims and has been double billing our account. When I called to report and resolve the issue the customer service was horrible. The supervisor I finally spoke with mocked me and accused me of using the app incorrectly even though I had proof (screenshots) of the app confirming the receipt had been uploaded as a verification and NOT as a claim. I do NOT recommend using this app or giving this company access to direct deposit money out of your HSA. They have lost our trust completely.
Review by Trou480 on MyFlex.