Very confusing – INFINITI Connection® Review

I really want to give this thing 5 stars because it looks like it has potential. But to be honest, I can’t figure out what it does except lock and unlock my doors. It is confusing as heck to set up, and unfortunately, reading the Owner’s Manual is no help. The Manually was obviously written in Japanese, and then poorly translated to English. I can’t make heads or tails out of what my Manual says. I’ve sat down three times now to read it, and I just can’t do it. And you would THINK that I could go to the Infiniti Dealership with my new car and say, “Okay, I have the App and here is my car—can you please show me how this works?”. But they can’t—the salesmen have no clue. When I went back to my dealership to ask, the salesman goes out to my car with me to “help” me, and the first question I asked him (which was a basic question) his responded by saying, “Oh, well that is too technical of a question that we can’t answer. They don’t send these cars home with us to figure these things out, so I have no idea how that works”. He was also incorrect in telling me that my Infiniti does NOT have a built-in cell phone and that it will only go through my own cell phone. WRONG. How on earth does he think Infiniti receives vehicle telematics when you call? How do they “see” where you are, and how are they able to provide other services? It’s because the car has its own built in cell phone using “2G” technology (i.e., old cellular technology) to call them. If you don’t have your cell phone with you, you can still call them—try it and see, it works fine. That guy had no clue what he was talking about. But if you do use “Infiniti Connection” to ask them a question, it connects you with them in a very confusing way. When the automated system answers, it says, “Please say an extension”. Ummm, I don’t know….how about extension one? I have no clue. They have GOT to fix that. I have no idea what I’m supposed to say so I’ve just been saying “Operator” and it connects me with a generic extension. I am so surprised that for such a fancy, hi-tech, expensive car that this part of things has been designed SO poorly.
Review by Smitty195 on INFINITI Connection®.