Poor Execution – Hailacab Austin Review

I have no issue with the app itself, it handled booking and tracking status easily. However, the goal is to have a taxi show up when you book a time in advance. At my booking time there is no taxi and I get a message that they are just now sending a request for the "nearest available taxi". It wasn't until I called the dispatcher on the phone that I got a response. The dispatcher was pretty worthless, repeating "we're notifying the nearest available taxi" regardless of what I asked. Taxi showed up 17 minutes late. No wonder Uber is taking this space.
Review by RBBAustin on Hailacab Austin.