In app purchases waste your money - beware – KneeBouncers Great Play With Purpose App Review

We love these games and pay for the monthly website fee since 2011. We were early purchasers of the app and the 10.99 in app upgrade to full version (price is now 9.99). For some reason the app reverted to lite version on this iPad and when I try to purchase full version again it says I already bought it and it hasn't been downloaded. But there is no way to download it. Deleted and reinstalled app and same thing happened. I emailed customer service 7 days ago and no response. I did check junk mail. Disappointing. It's a good app and fun for kids but beware you risk wasting your money and the company doesn't seem to care as they ignore customers with problems. Even customers who have been paying 2.95/mo for three years. That's $100!!
Review by 9.99 for nothing on KneeBouncers Great Play With Purpose App.