Virtuo: hassle-free car rental Reviews

Sign up process way too long

callesanfrancisco

I just want to see if the prices are even decent and if they cover the areas I frequent but you have to upload this and that and the ui doesn’t even auto grab the sms code. Wasn’t even sure if I could use this app with my foreign license and passport from a 3rd country. Will stick with hertz and sixt who have solid premium cars just better to deal with an actual human especially when I’m spending $200/day sometimes ? also I like getting my Iberia or Bonvoy points and nothing in the sign up process gave me the confidence that I would get any white glove service esp after reading that 2 star review. Don’t think these people know how to provide top shelf Vip service quality

Get ready for a headache

Alk65

Took 9 hours of back and forth before I gave up. My bank could not understand what the problem was. The customer service on the phone was awful and while the service via chat was friendly, they were completely unable to help with all the problems with the app.

Virtuo Bluetooth Transponder Failed

Calam S

The Bluetooth transponder on the car windshield failed and locked us out of the car. We spent a few hours waiting out in the cold on a country road at night. We called customer service which sent a mechanic to open the car. All turned out well but I’d say Virtuo blamed the whole thing on Mercedes was a little self assured. Once the car was opened it was Obvious the car functioned properly and the issue were virtuous keyless transponder.

Excellent experience

DmytroVoloshyn

Booked SUV for a ski trip in Spain. Everything was perfect, the car, the experience. Contacted support for a few times, answers were friendly and timely. Everything was by mobile app only. Like it!

Excellent

Citizen000001

Great rental experience. Completely contactless, yet super easy. Never want to rent a car the traditional way again. Plus customer service is incredibly responsive

Awesome service

gsascmodsc

this is a perfect place to rent a car if you’re looking for hassle free rentals. And their cars are exceptionally clean

Used to be good but going down the hill

Darling husband I of mine 1234

The app is getting worse and worse. No way to find your car’s location or end the rental. And this is after using this service half a dozen times. Last time the tires didn’t have enough air and this time the car park was locked and the intercom service didn’t work. The customer service is very good and fast but it doesn’t make up for the poor app UX.

Personal Data and Privacy

Frank_e_boi_R

This app collects your personal data before letting you in. DO NOT DOWNLOAD you will submit your passport and license and then discover it is not what you are looking for.

Promising start - unfortunate ending

joharpe

Virtuo had all the elements of the perfect solution to clunky and inconvenient rentals. Smooth delivery, great car etc. However, our rental car was booted / clamped for non-payment of back fines and violations that the company had for some time, and chose to ignore. After spending about 25% of my time in London dealing with this issue, to get the boot removed, I simply returned the car and cancelled early. Poor back end service and responsiveness, and they seem content with that.

London trip

D'uaine

Virtuo is an absolute joy to use- service is top notch on every level of customer service. Very efficient. Only drawback is lack of variety in the vehicles available