Virtual Assist Reviews

Allstate is a criminal organization

Bring it back now y'all

This app doesn’t even function. Unsurprising given Allstate’s track record of being the absolute worst and scummiest company in existence. After Allstate made me wait 2 weeks to inspect a supplement, lied to my customer 3 times about inspection dates, THEY messed it up they couldn’t correct THEIR error without another supplement but they recommended I use this app. Total waste of time, Allstate never fails to disappoint; even when I expect misery.

App does not work

Angry bigbird

I have tried numerous times and even deleted and reinstalled the app and this does not work. As a shop we have to us the auto supplements email and it takes almost a week to get an answer and it should be just as fast as this app because we send photos. I think they take so long to force shops to try and use this app which rarely works and by trying multiple times waists shop time.

This service does not deserve not even one star, but that’s the least option available

notastarforya

DO NOT USE THIS! Adjuster that “help me” on a vandalism job that had scratch all around damage he dare to tell me that “he” can’t pay more than one hour per panel for some thing that “I was only sand it with the DA” but he was going to leave the full paint time (so nice of you) we agree in many things and when he send back the supplement it was way short, he also dare to tell me how much they will pay (46) and not go for what we charge (50 per hour, I am not DRP) I also charge them a fee to use MY time to help them while using the app and they just ignore it. I wander if this guys goes to Walmart and pay whatever the wants for his needs, just because that’s what they think is fair. ****This service does not deserve not even one star, but that’s the least option available****

Fast, easy and effective!!

Themixer2581

You need your car inspected and can’t keep an appointment no problem...Just call in on the app on your time when your ready. Allstate adjusters are on standby even on weekends. I’m the shop and find hidden damage, call on the app right on the spot and get paid for it same day. Saves so much time and makes life easier. Best app for Virtual inspections!!

Thieves

Duke Lauw

Allstate is requiring this app “or they won’t pay for supplements”. They fired all their field adjusters and expect me to do their job for free.

ATTENTION!!!!

love & piece.

There fellow friends and consumer. You may want to read the terms and privacy of this app before agreeing to.

Please add call history

Rainbow technician

I’ve dealt with quite a few instances where things go smoothly. However, performing an Allstate VA is a waste of time if the other party doesn’t hold up their part. To correct this, it would be easier to hold people accountable if there was access to a call history, at least a first name and time to show VA was completed Thank you for your time

Allstate sending jobs to India

Mercedes matt

Mass layoffs to save money leads to us doing their job. I quit working for Allstate for a reason.

Waste of time

RRocha95

Alllstate seems to be getting worse and worse. No other DRP makes us jump through this many hoops for anything. To top it off most these adjuster don’t know anything. I shouldn’t spend this much time processing a total loss.

Waste of Time

ShaanLucky

Two star for app interface and ease of use but what’s the point of wasting time when you’re put on hold to get matched with representative. App asks you to be near your car so that you can show damages on a video call. I was waiting for 5 mins to get connected with representative first and then waited forever for their call back. Why do you recommend people to use these apps when you don’t have support for it. I wasted 30 mins waiting for their call inside my car.

Virtual Assist Reviews – Page 4