Virtual Assist Reviews

Best!!

Shalonda Rushing

Thanks Allstate for making the estimate and supplement process so easy! All I need is the claim number and I have an adjuster on the line in minutes! Basically an adjuster on demand!!!

Excellent app

SoSoNoNoCoCo

This app quickens the process of the claims

Update required?

Lesolian

Says update required...I have 5 appointments. It literally worked this morning, and now I’m behind because my App Store says I’m up to date but the app when entering in days I need an update.

I love it

Mrsmosele

We at the Body shop use this app all the time with Allstate supplements!! I use it a lot and it works great every time!!

Multiple profiles

Pbar27

Please add the ability to store multiple profiles!!! Some of us work for a lot of different companies.

I can see utilizing this program in a auto body repair setting where the vehicle/technician are in the same building. Expecting this type of service on the property insurance side of the business is absurd. They expect vendors to return to a job once the work is completed based on the desk reviewers availability... and not pay the vendor for the time spent providing them this service. All because they do not want to pay actual field adjusters. Why would they when mitigation contractors will do it for free? Mitigation vendors need to stand together and stop allowing the insurance companies to walk all over them and abuse them. We all do enough for them for free as it is and they keep adding to the requirements with no compensation offered... Any mitigation company that agrees to this should just close their doors because doing business like this is not sustainable. Say you receive 5 virtual assist claims in a week. That equates to 10-20 hrs of labor that is non billable according to the insurance company. My project managers do not have time to jump through all the hoops as it is. If they wanted to compensate for this service I would gladly hire a dedicated employee to perform this type of service. We all need to stand tall and together denying the big insurance all the free services they expect.

Drains my battery

Kiss 73

The app has always worked great for me, but it kills my battery life. I use it in a WiFi area, but I have to charge my phone soon after.

Problem with setting up

nancy wang323

I got trapped at the “select service type” step. There is no drop-down menu or type-in window popping up.

Ineffective

Wrecklad

Video connects but no audio on either end of call - I can’t hear Allstate tech and tech can’t hear me. Have tried using app with and without WiFi - same result. Have tried being creative and writing a message, then holding in front of camera but it’s become laughable. App does NOT work.

App works great but is a battery killer

thomc3

I like this app but it kills my battery and my phone gets very hot when using it. Please fix this. Thanks

Virtual Assist Reviews – Page 3