Serve

Money transfer

This one1

Money transfer has been giving me a technical error for the last 3 days saying try again later... Exactly how many days is later, because it’s still not working?...

So here the scoop, transferring money with iPhone XS max phone with software 12.2 is the problem. I have iOS 12.2 on my iPad it transfers no problem. I totally agree that calling customer service at serve is somewhat impossible. I could only wish it was like Amex Plat customer service is the best. The people that work in customer service are like from an unknown planet. They sound like foreigners from another country. It is upsetting when there is know one that can help you. You can’t just call and press “0” for a rep and someone picks up because that feature doesn’t work. It is a total disaster at serve headquarters. The developer that developed this app needs to get things changed around. I am personally looking for a different solution if things don’t change. I just ordered bluebird today. But this has to be an easy fix. I had a conversation with Apple today and they believe it is a security issue with XS Max. I have iPhone X and iPad and it works perfectly fine transferring money from main to reserve or anything else

Nopeeeee

merisalea5643

I thought signing up for this card was a great idea! When I got it in the mail the activation went smoothly. Then I downloaded this app. It told me to activate it again when it was already activated so I filled out the info again, this time it locked me out of my account and told me to call a number so I did. Not one option they had about unlocking a account so I called a few different numbers related to this and they just transferred me to the same main menu as the first one. Beyond stressful and now I won’t be using this card or anything. It’s going in the trash. Do not recommend!

Worst App ever!!! BE AWARE!!! Do Not download!!

Create Nickname12345

Poor customer service, poor customer interface!! When trying to use the app and calling customer service after 45 minutes on hold I was told to go to a computer and try to transfer funds online instead of using the app because the app does not work properly for that purpose. If I was near a computer I WOULD NOT NEED THE APP!! Cancelled right away and will be using a Visa card or any other card than this Serve Card.

Transfer money issue

CHagans71

I have been a member of American Express Serve for years. I use the app as a way of transferring money between sub accounts and savings account. I never had an issue until I upgraded my phone to the XS Max and yes, Apple confirmed its due to the security features of the phone. I do not always have access to a computer in order to transfer money around. I rely on this app. These reviews probably go ignored but o hope this issue gets resolved quickly.

Can’t Transfer to subaccount

Chelle & Family

Can’t slide down to transfer.

The most horrible prepaid company and customer service I ever dealt with

Rhonda Carmichael

My American Express Serve account was compromised and I waited patiently for the Amex Serve fraud team to resolve the issue . They failed big time and protected the fraudulent merchant instead of my account. The company that appeared in the statement is no where to be found on google. So how could they have done their due diligence. Now I’ve waited over 10 business days for a replacement card in which I have not received to get the small amount of funds on it to be able to get food and gas and have no received it missing days from work and having to get food from the state due to Amex Serve’s fraud team failed to return my provisional credit. They could. Not provide me any proof of my signature on any document that I authorized the transaction or who obtained access to my account. Amex serve is the WORST company pertaining to customer service and fraud protection . The representatives are in located in other countries doing horrible service by constantly hanging up on you and constantly transferring you to other departments and refuse to allow you to speak to a supervisor . Now I’m having to go through the courts the theft of my funds by Amex Serve and allowing a fraudulent merchant to keep. And I look forward to seeing them in court and sharing my bad experience with the masses on every social media account.

Constantly crashing

Chen'A

This app is sorry. Can’t even use it. It crashes constantly and immediately after selecting any options. Back to desktop.

Horrible.

Davey D M

Don’t use Amex Serve, it’s either not American Express or their service is not worth the time. Horrible service, don’t use, I’m very tech savvy, it’s not the tech it’s Amex. You’ll be sorry if you do use them.

What an utter disappointment

Anvibbard

I used to work for American Express, and when I did, we had a strong emphasis on customer service. They hold their charge card holders in such high regard, and they pushed the Serve card to their employees very hard. I will say, when everything is good with the account, the card is spectacular. The app is very easy to use and the card itself is really good. But once something goes wrong, all hell breaks loose. I had a few fraudulent charges on my account, and boooooy let me tell you. First, it’s so hard to get an American based employee now. They will NEVER let you speak with a manager, and will do the bare bones minimum for you. These fraud charges were nearly a year ago and I STILL have not had them resolved. They wouldn’t even close my account when I requested it. If it’s your only option, then go ahead and go for it, it technically does what it’s supposed to do. But if you can get ANY other card, do that. I recommend Chime, have not had any issues and they will take care of you if something comes up.

Serve Reviews – Page 4