Sam's Club Reviews

How to fix the app? Uninstall

dave2780

The concept is good. Whoever updates the info is totally incompetent. I tried to order an item through the app but from cart to checkout the price changes. Not the price of the item, but the shipping had 3 different prices, and even the tax changed. The scanner is a good idea since the store often doesn’t have a tag, or the sales tags, but the scanner doesn’t recognize the item, even if you input the UPC manually. I don’t understand why the complete, correct information cannot be input into the app.

Most frustrating app EVER!

ParisToo

Had to keep re-entering ALL personal info over & over again because the app had the hic-coughs, and wouldn’t let me get through to the end, if I didn’t allow them to ALWAYS notify me.

Needs improvement

jonsworld

I like the app enough, but I think the that stupid sidebar shouldn’t be there when one is browsing through a particular section. You should be able to look through the “electronic” section and see the whole page, not 3/4’s of it. Just don’t like the sidebar....

SLOW

Coffee Guy CA

Slow and constantly logs out, Even in the middle of an order. Sometimes just stops working and have to go to PC to do the order. I have very fast internet. All these problems are on the server side. Change location and it will change back to the old location without letting you know— so you go to the wrong store

No customer service for this app

samssucks

I use this app to check my credit card balances. I recently changed my password & do not have any access to my credit card services to be able to check my balance. Absolutely no customer service or support. I have texted for help & get no response. I have to call synchrony credit services & waste 5-10 min just to get through there automated voice system, just to get my balance.

Will not save club I select

GmanN8604

After I have set my Club, I try to select an item and it will not let me add it to my cart to ship or pick up in store. When I select Ship it or Pick it up the app asks me to select a club. Once I select my club again, it asks me to again select my club.

Needs improvement

Bob in Brighton

Insists on putting either 2 or 0 on shopping list. If item is available online, it adds one for the store and one for online. If not available online, quantity shows 0. Not very helpful.

Absolutely Perfect ???

phoenixbby

It lets me pick up and pay online or in person so I was able to use my debit or SNAP. No other grocery store does that.

Love the app. No waiting in line

Rhdez

So far everything has been great love the app. Love not waiting in line. Except for the rare crash of the app everything has been great.

Quit working after latest update

Iamb.a.d.

I had great luck with the app originally. I placed an order then pick up at he store. Very convenient. But after the update I went into my account to change me credit card and it will not accept the security code number from the back of the card. I put it in then when I check out it says I didn’t put it in. Tried multiple times - infuriating.

Sam's Club Reviews – Page 45